REGULATIONS OF THE “FAMILY HOLIDAY” RESORT (HEREINAFTER REFERRED TO AS THE "REGULATIONS")

1. These Regulations define the terms of service provision, liability, and the rules of stay at the Family Holiday Resort and constitute an integral part of the agreement concluded either through Guest check-in, the act of booking, or payment of the deposit or the full amount for the stay. By performing any of the aforementioned actions, the Guest confirms that they have read and accepted the terms of these Regulations.

2. These Regulations apply to all Guests staying at the Family Holiday Resort in Dziwnówek.

3. These Regulations are available at the Resort’s Reception and on the website www.family-holiday.pl.

4. Rooms and cottages are rented on a "hotel night" basis. A hotel night begins at 4:00 p.m. on weekdays and 5:00 p.m. on weekends, and ends at 11:00 a.m. the following day.

5. Upon arrival, the Guest is required to complete all formalities related to check-in and settlement of the stay.

6. Payment for the stay at the Family Holiday Resort, including the local fee, is collected in advance. Payment may be made in cash on the day of arrival or by card or bank transfer no later than 1 day before the start of services.

7. Any change to the arrival or departure date (e.g, late arrival, early departure, cancellation of stay) does not entitle the Guest to a reduction in the price or to a refund of any amount.

8. The Guest may not transfer the room or cottage to third parties, even if the period for which payment has been made has not yet expired.

9. At the Guest’s request, an additional person may be accommodated in the rented cottage or room only after obtaining prior approval from the Resort management, completing registration formalities, and paying the applicable fee. Children are counted towards the total occupancy of cottages and rooms. The maximum number of persons per accommodation unit, as defined in the price lists, must not be exceeded.

10. The Resort does not tolerate disrespectful behavior, aggression, drunkenness, nudity, foul language, or arrogance. Any Guest whose behavior causes discomfort, fear, or a lack of safety among the staff or other Guests may be expelled from the Resort. A Guest under the influence of alcohol or intoxicants who disrupts the peaceful stay of others or the operation of the Resort may be ordered to leave the Resort immediately, if necessary, in the presence of security personnel or the police.

11. The Resort may refuse accommodation to any Guest who has previously violated the Resort’s Regulations.

12. The Resort reserves the right to refuse accommodation to individuals visibly under the influence of alcohol or intoxicants, or who behave aggressively or in a manner commonly considered vulgar.

13. The staff will ask any person violating the Regulations to leave the Resort without entitlement to any compensation. In the event of refusal, the matter will be reported to the police and pursued through administrative proceedings.

14. The Family Holiday Resort provides services in accordance with its standard.

15. In the event of any complaints regarding the quality of services, the Guest is requested to report them immediately to the Reception or the Resort owner.

16. Resort attractions, including the playground, indoor playroom with a jungle gym for children, children's pool with paddling area, and the SPA zone, are available to Guests during hours designated by Family Holiday management. Opening hours depend on the season and occupancy levels.

17. Quiet hours are observed in the Resort from 10:00 p.m. to 7:00 a.m. Guests who disturb quiet hours may be removed from the Resort without the right to compensation.

18. The stay of minors under the age of 18 at the Resort is permitted only under the supervision of adults who are fully responsible for their actions as legal guardians or parents, including all consequences of such actions throughout the premises.

19. A playground and indoor playroom with a jungle gym are available to Guests’ children, who may use these facilities only under adult supervision and in accordance with the applicable rules. Parents or guardians bear full responsibility for their children's safety and for any consequences of their actions.

20. Digging holes on the playground is strictly prohibited. The surface of the playground is designed to absorb impacts from falls. According to EN 1176 – 2009 standards, the playground surface may consist of sand or gravel, with the minimum layer thickness being 20 cm for a critical fall height of up to 2 meters and 30 cm for a height of 3 meters.

21. The Guest renting a room or cottage is obliged to inspect the condition and inventory of the equipment according to the provided list and to accept material responsibility for any shortages or intentional or accidental damage occurring during the stay. Failure to report any remarks or objections regarding the technical condition or equipment at the time of check-in is deemed to constitute acceptance that the cottage/room was handed over in proper condition, free of defects.

22. Any damage or destruction must be reported immediately to the Resort Reception.

23. Persons who cause damage to the Resort's infrastructure or grounds—including cottages, rooms, furnishings, surroundings, playground, etc.—will be held financially liable for all damages caused.

24. Before leaving the Resort, the Guest is obliged to return the cottage/room for inspection of its condition and equipment. Any claims regarding damages or missing equipment identified during check-out by staff will be pursued first amicably and, if not resolved, ultimately through legal proceedings.

25. Due to fire safety regulations, it is strictly prohibited to use any devices or appliances in the cottages or rooms that are not part of the standard equipment (e.g., electric heaters, gas burners, candles), which could pose a fire hazard. It is also forbidden to bring flammable materials, explosives, or items with unpleasant odors into the accommodation units.

26. The Resort bears no responsibility for valuables or cash left in cottages or rooms. Guests are advised to exercise proper care, including locking windows and doors when leaving their accommodations.

27. Personal belongings left in a room or cottage by a departing Guest will be returned to the address provided by the Guest at their own cost. If no instructions are received from the Guest, the Resort will store the items at the owner’s expense for 1 week.

28. In cottages equipped with a kitchenette, frying fish is strictly prohibited. Failure to comply will result in an additional charge of PLN 500 for special cleaning and deodorization. Guests may fry fish in the designated public kitchen area.

29. Smoking of cigarettes or other substances is strictly prohibited in both rooms and cottages, pursuant to the Act of 9 November 1995 on the Protection of Health Against the Consequences of the Use of Tobacco and Tobacco Products (Journal of Laws 1996 No. 10, item 55, as amended) and the Act of 8 April 2010 amending the aforementioned act and the act on the State Sanitary Inspection (Journal of Laws 2010 No. 81, item 529). Failure to comply will result in an additional fee of PLN 500 for specialized room cleaning and deodorization.

30. Guests are not permitted to make any changes to the rented rooms or cottages or their furnishings, apart from minor rearrangements that do not compromise functionality or safety.

31. Before leaving the Resort premises, the Guest is required to perform general cleaning of the rented room or cottage, including washing dishes, tidying up the surrounding area, and disposing of trash in the designated waste containers.

32. Entry and parking of vehicles is only permitted with the prior consent of Resort staff and must be in designated parking areas.

33. Pets are allowed only with the prior consent of Reception and management. Pets are accepted only in cottages outside of the holiday season (July and August). Only small-breed dogs weighing up to approximately 15 kg are permitted. The Resort reserves the right to refuse the acceptance of any pet. A fee applies according to the price list.

34. It is not permitted to stay in hotel rooms with pets (only cottages).

35. In cottages, an additional fee is charged for utilities, electricity, and water according to the Family Holiday price list.

36. For cancellations made more than 21 days before the planned arrival date, it is possible to reschedule the stay without additional costs, applying the full amount of the paid deposit toward the new reservation, or to receive a refund of the deposit minus an administrative fee of PLN 150. The deposit will be refunded within a time frame specified by the management (requests regarding cancellations or changes must be confirmed by email only).

37. For cancellations made less than 21 days before the planned arrival date, the deposit is non-refundable. Cancellation must be confirmed via email.

38. Biological contamination or other factors caused by water or electricity providers or third parties (not resulting from Resort staff), as well as technical or maintenance works, may result in temporary unavailability of the playground, indoor playroom, billiards room, swimming pools, and SPA zone.

39. Payment of the deposit constitutes acceptance of both the Regulations and the price list published at www.family-holiday.pl.